Frequently Asked Questions
Do I need to have an appointment?
No appointment is necessary. Clients are served on a walk-in basis. We do ask that your call us at 509-547-3577 so that we can plan ahead for your arrival. Cases will be seen based on the needs of the patient. Emergency cases will always receive top priority followed by less critical patients.
What forms of payment do you accept?
We accept several forms of payments including; cash and credit card. We currently accept debit cards, Visa, MasterCard and Discover. We no longer accept checks; another form of payment will be required.
We understand that medical treatment can be expensive therefore we offer Care Credit. Care Credit is a third party credit card company and is currently offering 6 months no interest financing. MCPES offers instant credit approval and will give your card number and approval amount after your apply. Care Credit is good for veterinary care at most local clinics as well as for human medical visits, dental care, and optometry. For more information please visit carecredit.com.
Can I make payments?
Mid-Columbia Pet Emergency Service does not offer any in-house billing options.
What is the pre-anesthetic blood screening?
- Pre-anesthetic testing is done for a few major reasons:
- Detect hidden illnesses that may put your pet at risk during anesthesia and surgery
- Reduce risk by adjusting the approach to anesthesia and surgery
- Peace of mind – when it comes to your pet’s life, pre-anesthetic testing can be very reassuring
How long do the sutures stay in after my pet’s surgery?
It is typical for sutures to stay in place for 10 – 14 days depending on the type of surgical procedure performed.
Do you board pets?
We offer medical boarding for pets that need medications given and/or treatments performed.
Do you offer discounts for bringing multiple pets to your clinic?
If there as an occasion where there are multiple pets in the home that have an emergency (toxin ingestion e.g. antifreeze, chocolate, garbage ingestion) the first pet’s examination is $110 and all additional exams for that same visit are $60.
I do not have the capability to bring my pet to your clinic, do you make house calls?
MCPES does not provide a house call service. Dr. Menks Mobile Vet makes house calls in the Tri-Cities 509-438-4800.
What is a dog’s normal temperature?
Body temperature in animals is taken rectally. The normal body temperature for a dog is 100 to 102.5 degrees Fahrenheit. If your pet has a temperature less than 99 or over 104, contact your veterinarian immediately.
Is it true that a cold wet nose means that my pet is healthy?
A cold, wet nose is not necessarily a sign that your pet is healthy. The idea is misleading. Animals sweat on their noses and footpads. Your pet may be wet with perspiration. Wet noses may be normal or they can indicate that your pet has a respiratory disorder.
Is it true that houseplants can be poisonous to pets?
Houseplants in general can be poisonous to cats. Many common plants are toxic to your cat if she chews or ingests them. These include Jade plants, Philodendron, Easter Lilies, Poinsettia, Iris, Mistletoe, and English Ivy.